Changes to This Policy

WCD Ltd – www.driveways.ltd

Introduction

At WCD Ltd (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy sets out how we collect, use, store, and protect your information when you visit our website, www.driveways.ltd, or contact us regarding our driveway paving services. We believe in transparency and want you to feel confident about how your data is handled. Our services are available Monday to Sunday, from 7am to 6pm, and we strive to provide a safe and trustworthy experience for every visitor and customer.

Who We Are

WCD Ltd is a professional driveway paving company based in the United Kingdom. Our office is located at 15a, Anchor Road, Aldridge, Walsall, West Midlands, England, WS9 8PT, and our depo address is 2 Scott’s Cl, Marchwiel, Wrexham, LL13 0RQ. For any privacy-related queries, you may contact us by email at contact@driveways.ltd or by phone on 0800 654 6864.

Information We Collect

We may collect and process the following categories of personal information from you:

Contact details: such as your name, email address, phone number, and postal address, when you fill in our contact forms or communicate with us by telephone or email.
Service information: details provided when enquiring about or arranging our driveway paving services.
Technical data: including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform, collected automatically when you use our website.
Usage data: information about how you interact with our website, including pages visited, time spent, and navigation paths.
Cookies and similar technologies: as described in our Cookie Policy, to improve your browsing experience and our service delivery.

How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our driveway paving services, including responding to your enquiries and processing bookings.
To communicate with you regarding your requests, appointments, or feedback.
To improve our website, services, and customer experience through analysis of usage data and feedback.
To comply with legal obligations, resolve disputes, and enforce our agreements.
To send you service-related information, updates, and, with your consent, marketing communications about our offerings.

Legal Basis for Processing

We process your personal data only when permitted by law, including where it is necessary for the performance of a contract, to comply with a legal obligation, or where you have given your consent. In some instances, we may process your information for our legitimate business interests, provided these are not overridden by your rights and interests.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services, such as IT support, payment processors, or delivery partners. All such third parties are required to respect the confidentiality and security of your data and to process it only in accordance with our instructions and the law.

We may also disclose your information if required by law, regulation, court order, or to protect our rights, property, or safety or that of our customers or others.

Data Security

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, misuse, or disclosure. These measures include secure servers, encryption, access controls, and regular security reviews to ensure your information is protected.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer required, we will securely delete or anonymise it.

Your Rights

You have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete information;
Request erasure of your data where appropriate;
Object to or restrict the processing of your data;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us using the details provided above.

Third-Party Links

Our website may contain links to external sites not operated by WCD Ltd. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. Any significant changes will be posted on this page and, where appropriate, notified to you by email. Please review this policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: contact@driveways.ltd
Phone: 0800 654 6864
Office address: 15a, Anchor Road, Aldridge, Walsall, West Midlands, England, WS9 8PT
Depo address: 2 Scott’s Cl, Marchwiel, Wrexham, LL13 0RQ

Our office operates Monday to Sunday, 7am to 6pm. We are always happy to assist with any privacy-related matters.